Frequently Asked Questions
No, we are open to public during our business hours, no reservations required, simply walk-in.
Yes, socks are required to play.
Yes. For safety purposes, children under 2 years are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Yes, we we are family friendly and allow adults to jump with kids.
Gratuities for our staff are always welcome.
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace), or under the influence of drugs/alcohol or had injury will not be permitted to participate at all. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing.
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for sign in.
Yes - We have dedicated staff member throughout the party, and also will be available to assist you in the party room based on your party package selection.
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. The deposit will be counted towards your total balance.
Feel free to bring your own food.
You may reschedule or cancel your reservation up to 15 days prior to your party date with no additional fees or restrictions. If you change or cancel within 7 days of your party date, the full balance of the party price will be charged to you. Your rescheduled party will be restricted to a Monday through Friday date unless scheduled on a short-term basis. To cancel your party, you must speak with a manager and receive a cancellation number, and also send email to for cancellation request. Deposit is non-refundable.
No alcohol is allowed in our facility.
You are welcome to bring your own. You may also bring in your own balloons.
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Depends on the availability, there will be additional charges.
12 slices in a large pizza, size 14"
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
On weekends, parties start every 15 mins, starting at 10:00 am concluding at 10:00 pm. If you want to schedule an event at your convenient timings then please call us and we will do our best to accommodate your private events, fundraiser.
Yes, please check our menu.
No, please check our pricings.
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
No, we’ve found that full tummies and bouncing don’t mix.
No, but our soft drinks are cold.
We recommend one large pizza for every four adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Yes, you may order pizzas for the adults and children. Remember, NO OUTSIDE FOOD is permitted other then the birthday treat (cake, cupcakes, doughnuts)
Yes – Parents are required to stay all the time with their kids, our weekly Open Jump sessions are not drop-off events.
Yes, you can upgrade or downgrade the party package, some restrictions apply. Please call and confirm.