Frequently Asked Questions

Do we need to call and make reservations?

No, we are open to public during our business hours, no reservations required, simply walk-in.

Are socks required?

Yes, socks are required to play.

Is each guest, including adults, required to have a completed/signed waiver?

Every guest who enters must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian, no exception. For your convenience, family members aged 18 years or younger may be included on the same waiver online or in the store. Waivers are available at :

Are there any age/height restrictions?

Yes. For safety purposes, children under 2 years are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).

Can adults play?

Yes, we we are family friendly and  allow adults to jump with kids.

Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

What forms of payment are accepted?

For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry no checks.

Can a guest play while wearing a cast or under influence of drugs/ alcohol, or injured?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace), or under the influence of drugs/alcohol or had injury will not be permitted to participate at all. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing.

What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for sign in.

Will there be a staff member available to assist me in the party room?

Yes - We have dedicated staff member throughout the party, and also will be available to assist you in the party room based on your party package selection.

Is a deposit required?

A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. The deposit will be counted towards your total balance.

What food items can be brought into the facility?

Feel free to bring your own food.

What if I need to reschedule my party?

You may reschedule or cancel your reservation up to 15 days prior to your party date with no additional fees or restrictions. If you change or cancel within 7 days of your party date, the full balance of the party price will be charged to you. Your rescheduled party will be restricted to a Monday through Friday date unless scheduled on a short-term basis. To cancel your party, you must speak with a manager and receive a cancellation number, and also send email to for cancellation request. Deposit is non-refundable.

How do I schedule a party at Trampoline Sportz Federal Way?

It's easy! You can reserve online or just give us a call at 253-661-8466 and we'd be happy to reserve your special day and time!

Can I have alcohol for the adults?

No alcohol is allowed in our facility.

Can I bring my own goodie bags and/or balloons?

You are welcome to bring your own. You may also bring in your own balloons.

Will the party room be available for us during our arena play time?

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

Can I spend more than the designated play time in the play area or party room?

Depends on the availability, there will be additional charges. 

How many slices are in a pizza?

12 slices in a large pizza, size 14"

Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
We will charge you $300 for cleaning if you used confetti or silly strings, no exceptions. 

Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

What are your standard weekend party start times?

On weekends, parties start every 15 mins, starting at 10:00 am concluding at 10:00 pm. If you want to schedule an event at your convenient timings then please call us and we will do our best to accommodate your private events, fundraiser. 

Do you offer any other food besides pizza?

Yes, please check our menu.

Are the party prices different on Holidays and School Closings?

No, please check our pricings. 

Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

Can we start in the party room?

No, we’ve found that full tummies and bouncing don’t mix.

Do you provide ice for drinks?

No, but our soft drinks are cold.

How much pizza should I order for the adults and what about their drinks?

We recommend one large pizza for every four adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.

Can I order whole pizzas for the kids?

Yes, you may order pizzas for the adults and children. Remember, NO OUTSIDE FOOD is permitted other then the birthday treat (cake, cupcakes, doughnuts)

Do I need to stay with my child during the Open Play session?

Yes – Parents are required to stay all the time with their kids, our weekly Open Jump sessions are not drop-off events.

Can we upgrade or downgrade the party package?

Yes, you can upgrade or downgrade the party package, some restrictions apply. Please call and confirm.

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